COURSE FEES, COURSE CANCELLATION, RESOURCE REPLACEMENT & REFUNDS POLICY

Fees

In accordance with applicable State legislation, Australian Institute of Advanced Studies (AUS-IAS) is entitled to charge fees for resources and services provided to students undertaking a course of study. These charges are generally for items such as: course materials, text books, student services, and training and assessment services.  Course fees are payable when the student has received notification of enrolment. Fees must be paid in full within 10 days of receiving an invoice from AUS-IAS. AUS-IAS may discontinue training if fees are not paid as required.

Student cancellation

Students who wish to cancel their enrolment part way through a training program must notify AUS-IAS in writing at the earliest possible opportunity if consideration of fee reimbursement is required.

AUS-IAS Refund policy

In the event that a student requests an early withdrawal from a course or training program, the following refunds policy applies:

· Where 10% or less of the course has been delivered: AUS-IAS will provide a full refund of the course fees paid, minus the cost of any course resource materials supplied.
· Where 10% or more of the course has been delivered: No refund of course fees will be provided.
· Students who cancel their enrolment prior to course commencement: Will be entitled to a full refund of fees paid. Requests for refunds will be processed and transacted at the end of each month in which the cancellation notification was received.
· Students who have bought text or workbooks and subsequently cancel: Australian Institute of Advanced Studies will not refund monies for the text unless a written request for a refund is received and Australian Institute of Advanced Studies is satisfied that the text is in ‘as-new’ condition.

Australian Institute of Advanced Studies is entitled to retain fees for any component of the course completed up until the receipt of written notification of course cancellation by the student.


AUS-IAS Refund Policy - Institute Closure

In the case if Australian Institute of Advanced Studies closes or ceases to deliver the agreed training and/or assessment, students have the rights to:
• complete their studies in another course or with another education provider OR
• receive a refund of their unspent tuition fees


Replacement of text and training workbooks

Students who require replacement of issued text or training workbooks will be liable for additional charges to cover the cost of replacement. For a full list of replacement charges please refer to the Australian Institute of Advanced Studies schedule of fees and charges.

Payment methods

Australian Institute of Advanced Studies accepts payment for fees using:
· Credit Card (Visa, MasterCard);
· Electronic Funds Transfer (account details available on request);
· Cheque (made payable to Australian Institute of Advanced Studies).
Note: Cheques must be received and funds cleared at least 5 days prior to course commencement.  Payments in cash are discouraged.

APPENDIX A

Schedule of Fees and Charges

Australian Institute of Advanced Studies is a Registered Training Organisation and operates in accordance with applicable legislation and the Standards for NVR Registered Training Organisations. AUS-IAS is entitled to charge fees for services provided to students undertaking a course of study. These fees are for items such as course materials, administrative support, student services and training and assessment services. We review our fees schedule regularly and endeavour to keep the cost of training down.

When and how do I pay?

Fees are payable when you receive notification of enrolment. Fees must be paid in full within five days of receiving this notification from AUS-IAS. We may discontinue training if the fee is not paid as required. Payment methods include Visa, MasterCard, direct deposit or cheque. Payment details and authorisation form is attached to the enrolment form.

Can I get a refund?

Yes - If you give notice to cancel your enrolment more than 10 days prior to the commencement of a program you will be entitled to a full (100%) refund of fees paid.
If you give notice to cancel your enrolment less than 10 days prior to the commencement of a program you will be entitled to a 75% refund of fees paid. The amount retained (25%) by AUS-IAS is required to cover the costs of staff and resources which will have already been committed based on your initial intention to undertake the training.  If for any reason Australian Institute of Advanced Studies is unable to fulfil its service agreement with a student, Australian Institute of Advanced Studies must refund the student’s proportion of fees paid for services not delivered.

How do I get a refund?

To obtain a refund you are required to give written notice to cancel your enrolment and complete a Refund Request Form. Written notice may be in the form of an email or letter. Where refunds are approved, the refund payment will be paid via electronic funds transfer using the authorised bank account nominated by you. This payment will be made within 14 days from the time you gave written notice to cancel your enrolment.

Are my fees protected in case I need a refund?

Yes - Australian Institute of Advanced Studies acknowledges that it has a responsibility to protect the fees paid by students. To meet this need, we only accept payment of no more than $1000 from each student prior to the commencement of the course. Subsequent payments to be paid will not exceed $1,000. The subsequent payments are based on the costs of your training and assessment which is yet to be delivered. This is like a pay as you go system. If the cost of the course is less than $1,000, the full amount will be requested before the program commences.

Do I pay GST in my tuition fees?

No - GST is exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course.

All training will be delivered at:

Australian Institute of Advanced Studies
“L” Block
1030 Cavendish Road
Mount Gravatt East, QLD, 4122

+617 3343 8073